FAQS

  1. How do I become a vendor on TopCart?

    • Submit an application through the TopCart Vendor Portal. Once approved, you’ll receive an invitation for vetting and later onboarding instructions to set up your account and start selling. 
  2. What documents are required for registration?
    • Business registration certificate, tax documents (if applicable), bank account details, and Identification details for a Primary contact person. 
  3. How long does it take to get approved?
    • Vendor applications are reviewed within 2-5 business days. You’ll be notified via email once approved and on the next steps. 
  4. Is there an onboarding fee?
    • TopCart does not charge any onboarding fees to new vendors.
  5. Is training or support available for new vendors?
    • Yes, vendors have access to onboarding tutorials, product listing guides, and customer support assistance to help set up and optimize your accounts.

  1. How do I list my products on TopCart?
    • Use the Vendor Dashboard to upload product descriptions, images, and prices. Ensure all listings meet TopCart’s quality and accuracy standards. 
  2. Can I edit or update my product details?
    • Yes, you can update product descriptions, prices, and stock levels at any time from your Vendor Dashboard. 
  3. What happens if my inventory is out of stock?
    • It is the vendor’s responsibility to update stock levels in real-time to avoid overselling.  Products marked as “out of stock” will not appear on the website. 

  1. What commission does TopCart charge on sales?
    • TopCart charges an agreed upon commission on successful sales. Detailed commission structures are outlined during onboarding.
  2. How and when are payments processed?
    • Payments are processed biweekly and transferred directly to your registered bank account. 

  1. How are orders fulfilled?
    • Vendors will be notified of exceptional orders through their dashboard. You are responsible for packaging and preparing orders for pickup by TopCart’s delivery partners. 
  2. Does TopCart offer fulfillment services?
    • TopCart provides a fulfillment service that handles warehousing, packaging, and delivery. 
  3. What are the delivery timelines?
    • Standard shipping options are, same day, next day delivery and within 3-5 business days. 
  4. How are returns and refunds managed?
    • Customers can request returns through TopCart’s platform. Vendors are notified on approved returns and reason for the returned products. 

  1. Who handles customer service for vendor products?
    • Topcart handles all customer inquiries related to their products.
  2. What happens if a customer files a dispute?
    • Disputes are managed through TopCart’s ticketing system.
  3. How can I escalate unresolved issues?
    • If a dispute cannot be resolved, vendors can escalate the matter to TopCart’s Vendor Support Team. 

  1. Can vendors participate in TopCart’s promotions?
    • Yes, vendors can opt into platform-wide sales events, discounts, and special promotions to increase product visibility. 
  2. Can I create my own discounts or offers?
    • Vendors can create custom discounts, vouchers, or special offers directly from the Vendor Dashboard. 

  1. What are the benefits of selling on TopCart?
    • Access to a large customer base, marketing tools, sales analytics, and timely payment processing. Vendors can also benefit from TopCart’s brand reputation and customer trust. 
  2. Does TopCart offer sales analytics or insights?
    • Vendors can view detailed sales performance reports, customer behavior insights, and market trends from their Vendor Dashboard. 

  1. How do I update my business or payment details?
    • You can update business information, bank account details, and payment preferences directly through your Vendor Dashboard. 
  2. Can multiple users manage a vendor account?
    • Yes, you can assign multiple users with different access levels to manage your account. However, for security measures, we would prefer a primary person to be responsible for the vendor account. 
  3. How secure is my vendor information on TopCart?
    • TopCart uses encryption and data protection protocols to safeguard vendor and customer information. 

  1. What are TopCart’s compliance policies?
    • Vendors must comply with TopCart’s product quality, pricing, and ethical business practice policies. Detailed guidelines are provided during onboarding. 
  2. What happens if a vendor violates platform policies?
    • Violations may result in warnings, temporary suspensions, or permanent account deactivation. 

  1. How can I contact TopCart Vendor Support?
    • Vendors can reach support via email, live chat, or phone through the Vendor Portal.
  2. What are the support hours?
    • Support is available Monday to Friday, 9:00 AM – 6:00 PM. 
  3. Can I temporarily pause my vendor account?
    • Yes, vendors can pause product listings or deactivate their account temporarily by contacting support.